From its inception the Exhibitions Research Institute has laid particular emphasis on the quality of the services it provides,
shaping and applying a concrete policy in order to guarantee this.
All the activities of the ERI are regulated and conducted subject to the philosophy of Quality Control within a Quality Management System, which ensures the complete satisfaction of its clients'
demands, with a view to
continual enhancement of their satisfaction.
The current Quality Management System
applied by the ERI has been structured on the model ISO9001:2008 and focuses on the satisfaction
of the demands of the client. Thus the mentality underlying
the functioning of all its executive staff members, its employees and even its collaborating
associates / suppliers, has as its starting point and end the client, with the
disposal on the part of the management of all necessary resources, and the
devising of programmes and plans for the continual improvement of quality, monitored
and revised continually, comprising the main means of achieving its aims.
The chief guides of the Quality Management System are the Management
of the Company and the Director of Quality Management, who also have the
responsibility for the continual supervision, renewal and improvement of all
the components of this System, as well as current Policy, within the framework
of continual improvement and adjustment to new conditions and demands.
The result of this policy of guaranteeing quality is the strengthening
of the ERI, offering its clients continual increase in satisfaction, and its
workforce a better standard of living, more creative work and a sense of
security.
The Quality Management System that ERI has established and
implements has been certified on the basis of the protocol ISO9001:2008 by the
certification agencies TUV Saarland and QMSCERT.
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